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It’s all about TRUST
84% of people say they trust online reviews as much as personal recommendations.
88% of consumers claim that reviews impact their buying decisions.
88% of consumers say reviews with good rankings make them trust a local business more.
92% of B2B buyers are more likely to purchase after reading a trusted review.
94% say an online review has convinced them to avoid a business. In fact, businesses risk losing as many as 22% of customers when just one negative article is found by users considering buying their product.
If you want to convert visitors to leads and sales, they need to TRUST. To a large degree, people decide whether or not they can trust your business based on online reviews.
Automatically generate ongoing high-ranking reviews
Umbrella Local’s review generation solution can connect to any CRM and automatically request clients to review your business (or product/service) via email and SMS.
Your team may also send review requests whenever you want.
One click takes customers to top review sites
Automate one-click review generation on leading sites while controlling the right review balance across all the sites that are important to you. We work with all publishers.
Address negative feedback privately
If customers provide negative feedback, you will be able to manage it directly and privately.
Manage and engage with your team
Evaluate team performance with promoter and detractor scoring, a team scorecard.
Monitor and Manage your business reviews with a real-time review stream.
Maintain conversation history and track customer activity from “hello” to “thank you.”
We offer different packages starting at $60/mo. for review generation for a local business. This includes review generation automation on all review sites, one-click review, unlimited team members and setup done for you!
When doing manual review generation, you need to send a review link. For example, you could send your Google My Business review link to your client. You would need to send several if you want to be ranked on several sites like Facebook and Yelp. You wowuld need to follow up manually, and you would not be able to view negative feedback before it goes online. Not to mention that if you want to let your team prompt clients with review requests, you will have no way of tracking it.
Automated review generation solves all these issues and much more, putting your review on auto-pilot, insuring a lower chance of bad reviews and live team tracking all the time.
Let’s say you start with a 3S-tar ranking. Assuming you have several clients a week you should rank above 4 Stars within two months.
Current research suggests that a 4.2-4.5 Star ranking will give you the most chances to convert users to leads or sales. Even though this is trend-based and deterministic data, it makes sense that users might be wary of businesses that have a perfect 5 Star score. It may suggest cheating. That said, some businesses just take very good care of their clients and respond back to negative reviews convincing reviewers to change their reviews.
100% done for you service, from initial setup to integration and all the way to automatic review generation and simple reporting for you business and entire team.
Dan Trumble has been such a great sport to work with! Even before I was deciding if I should hire Dan or not. He was always willing to answer my questions and help me whenever needed. I highly recommend Dan and his Umbrella Local team for a digital marketing project. You will without doubt gain lots of knowledge from him! I definitely have learned so much and even till this day, I’m still learning from him!
Last week we talked about the many benefits to small businesses of using AI chatbots for customer service. Now we would like to address what is involved in AI chatbot implementation into small business operations. Of course, a small business will want to have experts implement their AI chatbots, but it is helpful to understand […]
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